We had two outstanding breakfast events in Melbourne and Sydney, with six executives speaking from companies who have the some of the best Net Promoter Score’s (NPS) and Customer Satisfaction (CSAT) scores in their industries. Thanks to everyone who was able to attend.
Unsurprisingly, I spend quite a lot of my life talking about what great customer service looks like. But when my friend Ian Lowe gave the example of a travel agent who goes the extra mile being a great experience, it jarred with me. Teetering as I do between Gen X and Y, I can't think of anyone in my peer group who would use a travel agent. They're a relic of my parent's generation, with their gaudy storefronts and cheesy adverts. We automatically go online, assuming that by cutting out the middleman and doing the hard work ourselves, we will earn the best deal.
Find out more about our partnership with inQuba.
We are expanding our Digital and Mobility team.
Large, enterprise clients with challenging and highly visible projects.
Opportunity to broaden your skills into Service Design (CX) and Consulting.
“Whilst there were other organisations that helped, we could not have done this without CEC.”