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CX Training for Business Analysts

Concerned that writing detailed requirements still doesn’t capture the essence of customers’ needs?  At The Customer Experience Company, all too often we see that traditional business analysis skills don’t address the customer experience challenge and so we have developed a training offering for experienced business analysts to learn the key customer experience and design skills to fill this gap.  The first offering of this course will run in our Sydney Design Centre on 11-12 June 2013.  Enhance your career and deliver better projects by learning how to define and design great customer experiences.

Two day courses are $2000. Places are limited.

For more information contact Adam Smith on 03 9028 0302

You can register your interest or request a copy of the agenda This email address is being protected from spambots. You need JavaScript enabled to view it.

CEC Blog

Is traditional process modelling passé?

"If you can't describe what you are doing as a process, you don't know what you're doing" said the father of modern quality control, Edward Denning. Based on this premise, Rahul Kakkar investigates “the true value of process modelling to organisations and to improving customer experiences”

Traditional process modelling has been used extensively over the past decades and has become a highly specialised and sophisticated field.  But as customer design techniques have evolved, many are now debating whether it still has a value for understanding customer experiences. 

Read more...

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