May 2012 Newsletter
07-May-12 09:31This Newsletter's Focus Point: More and more I'm seeing the importance of customer experience in business. In these tighter times, organisations are b...
New Clients - Australia Post & the NSW Department for Planning & Infrastructure
13-Mar-12 11:22CEC has begun working with two new clients; Australia Post for a Customer Experience strategy & design project, and the NSW department of Planning & I...
January 2012 Newsletter
31-Jan-12 09:37Welcome to our first newsletter of 2012. This edition we have 3 great items, plus some news from CEC: Firstly, Chris talks about "Tools, Cools & Cu...
Behavioural change to create needs-based and engaging customer conversations – a practical guide
14-Dec-11 14:09Many companies invest significant time and effort into training their front-line people to deal with customers effectively. Often this training is ver...
Mobile apps are becoming the richest and most innovative channel for selling to and serving your customers
25-Oct-11 14:37Australians love mobile phones (and mobile apps). In fact, we love smartphones even more than we love our footy. We have the 2nd highest penetration o...
