AT A GLANCE

WHAT WE DO

HOW WE DO IT

RESULTS

Digitally Enabled Customer Experience Strategy - Financial Services

Contact centre operating model

Mobile apps are becoming the richest and most innovative channel for selling to and serving your customers

Job well done

"CEC delivered a project which was innovative, technically advanced and completed under high pressure"


"CEC gave superior standards of service in delivering our business requirements"


"CEC's approach was clear and direct; providing advice, unafraid to challenge the status quo and demanding of themselves"


"The energy and teamwork CEC created gave us a real market advantage"

- Some of our clients


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Welcome

CUSTOMER EXPERIENCE COMPANY OVERVIEW

The Customer Experience Company (CEC) is a management and technology consulting firm specialising in improving the effectiveness and efficiency of your organisation - customer strategy, people, processes and systems.

Our strengths are our 'outside-in' approach and ability to operationalise strategy. A refreshing alternative to traditional firms we objectively define and resolve complex situations and are dynamic, lean and local.

 
 

 

FEATURED NEWS

Our new Design Centre

We’ve just finished building our Design Centre in Sydney. This is the place to conceive, plan and deliver great new customer experiences, and we’ve created it in response to the needs of our clients to:

  • Respond to rapidly changing business and economic environments
  • Understand and vision success in a world where customers are demanding more and have more competitive options
  • Drive innovation and creativity within teams and organisations

Watch the video to learn more, or contact us to join those organisations already making use of it…

NEWS & EVENTS

May 2012 Newsletter

07-May-12 09:31

This Newsletter's Focus Point: More and more I'm seeing the importance of customer experience in business. In these tighter times, organisations are b...

New Clients - Australia Post & the NSW Department for Planning & Infrastructure

13-Mar-12 11:22

CEC has begun working with two new clients; Australia Post for a Customer Experience strategy & design project, and the NSW department of Planning & I...

January 2012 Newsletter

31-Jan-12 09:37

Welcome to our first newsletter of 2012. This edition we have 3 great items, plus some news from CEC: Firstly, Chris talks about "Tools, Cools & Cu...

ALL NEWS

KNOWLEDGE

Knowledge Article Image

Behavioural change to create needs-based and engaging customer conversations – a practical guide

14-Dec-11 14:09

Many companies invest significant time and effort into training their front-line people to deal with customers effectively. Often this training is ver...

Mobile apps are becoming the richest and most innovative channel for selling to and serving your customers

25-Oct-11 14:37

Australians love mobile phones (and mobile apps). In fact, we love smartphones even more than we love our footy. We have the 2nd highest penetration o...

ALL ARTICLES