Blog Rss CEC http://www.customerexperience.com.au/blog-rss.html Blog RSS Feed CEC en The Customer Experience Company 2006 120 Daily failures in customer management cost banks millions http://www.customerexperience.com.au/daily-failures-in-customer-management-cost-banks-millions.html Wed, 28 Mar 2012 18:20:40 +1100 http://www.customerexperience.com.au/daily-failures-in-customer-management-cost-banks-millions.html A lesson in service culture for the price of a coffee http://www.customerexperience.com.au/a-lesson-in-service-culture-for-the-price-of-a-coffee.html Wed, 28 Mar 2012 09:26:41 +1100 http://www.customerexperience.com.au/a-lesson-in-service-culture-for-the-price-of-a-coffee.html All business transformation should be customer-centric. http://www.customerexperience.com.au/all-business-transformation-should-be-customer-centric.html Thu, 22 Mar 2012 17:35:33 +1100 http://www.customerexperience.com.au/all-business-transformation-should-be-customer-centric.html Implications of customer-centricity on IT architecture http://www.customerexperience.com.au/implications-of-customer-centricity-on-it-architecture.html Fri, 24 Feb 2012 08:30:47 +1100 http://www.customerexperience.com.au/implications-of-customer-centricity-on-it-architecture.html "Tools, Cools & Customers" - Business priorities for 2012 http://www.customerexperience.com.au/tools-cools-customers-business-priorities-for-2012.html Tue, 31 Jan 2012 19:44:20 +1100 http://www.customerexperience.com.au/tools-cools-customers-business-priorities-for-2012.html Do we understand loyalty programs? http://www.customerexperience.com.au/we-dont-understand-loyalty-programs.html Tue, 31 Jan 2012 09:37:10 +1100 http://www.customerexperience.com.au/we-dont-understand-loyalty-programs.html Customer-Centricity in the NSW Public Sector http://www.customerexperience.com.au/customer-centricity-in-the-nsw-public-sector.html Fri, 18 Nov 2011 10:34:22 +1100 http://www.customerexperience.com.au/customer-centricity-in-the-nsw-public-sector.html Social media and mobile apps - themes from Genesys ASEAN summit http://www.customerexperience.com.au/social-media-and-mobile-apps-themes-from-genesys-asean-summit.html Wed, 09 Nov 2011 09:51:05 +1100 http://www.customerexperience.com.au/social-media-and-mobile-apps-themes-from-genesys-asean-summit.html Mobile apps will become THE way to communicate with your customers – are you missing out? http://www.customerexperience.com.au/mobile-apps-will-become-the-way-to-communicate-with-your-customers-are-you-missing-out1.html Tue, 25 Oct 2011 15:01:09 +1100 http://www.customerexperience.com.au/mobile-apps-will-become-the-way-to-communicate-with-your-customers-are-you-missing-out1.html Innovation & Design Thinking – during leaner times http://www.customerexperience.com.au/customer-innovation-design-during-leaner-times.html Wed, 10 Aug 2011 07:46:10 +1000 http://www.customerexperience.com.au/customer-innovation-design-during-leaner-times.html The dollar value of NPS http://www.customerexperience.com.au/the-dollar-value-of-nps.html Tue, 12 Jul 2011 11:13:10 +1000 http://www.customerexperience.com.au/the-dollar-value-of-nps.html Tracking NPS in social networks http://www.customerexperience.com.au/tracking-nps-in-social-networks.html Tue, 10 May 2011 15:48:44 +1000 http://www.customerexperience.com.au/tracking-nps-in-social-networks.html Thoughts from Call to Excellence conference http://www.customerexperience.com.au/thoughts-from-call-to-excellence-conference.html Thu, 14 Apr 2011 09:49:29 +1000 http://www.customerexperience.com.au/thoughts-from-call-to-excellence-conference.html Social CRM - real trend, real opportunity? http://www.customerexperience.com.au/social-crm-new-name-for-old-tricks.html Fri, 01 Apr 2011 08:02:58 +1100 http://www.customerexperience.com.au/social-crm-new-name-for-old-tricks.html Is differentiated customer service worthwhile? Part Three (final) - Getting started http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-three-final-getting-started.html Thu, 31 Mar 2011 15:39:25 +1100 http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-three-final-getting-started.html Is differentiated customer service worthwhile? Part Two - The case against http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-two.html Fri, 18 Feb 2011 10:33:00 +1100 http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-two.html 10 Customer Experience Resolutions For 2011 http://www.customerexperience.com.au/10-customer-experience-resolutions-for-2011.html Fri, 11 Feb 2011 16:27:19 +1100 http://www.customerexperience.com.au/10-customer-experience-resolutions-for-2011.html Is differentiated customer service worthwhile? Part One http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-one.html Fri, 07 Jan 2011 14:32:18 +1100 http://www.customerexperience.com.au/is-differentiated-customer-service-worthwhile-part-one.html 'Customers for Life' conference in Sydney http://www.customerexperience.com.au/customers-for-life-conference-in-sydney.html Tue, 30 Nov 2010 08:41:47 +1100 http://www.customerexperience.com.au/customers-for-life-conference-in-sydney.html Contact centre technologies – evolution and disruption http://www.customerexperience.com.au/contact-centre-technologies-evolution-and-disruption.html Fri, 26 Nov 2010 17:15:06 +1100 http://www.customerexperience.com.au/contact-centre-technologies-evolution-and-disruption.html