Too many business intelligence initiatives fail. Can you easily:

• Find the information you need?
• Monitor Key Performance Indicators for the business?
• Easily create ad-hoc reports to answer specific questions?
• Perform scenario analysis on your data?
• Actively manage the performance of your business? 

Success requires a range of factors; clear management sponsorship, metrics and definitions, a business-driven approach to requirements and adoption, good understanding of data, effective processes, clean data and sufficient knowledge of technologies. In line with our company philosophy, we apply a very 'outside-in', business-centric approach to BI, combined with leading technologies to give results fast and effectively.

The market is full of BI tools and “data warehousing specialists”, but this is not a technology problem. At The Customer Experience Company, we believe that organisations need to increase their focus on decision-making and its relationship with information and data. Our approach to BI and data warehousing is in line with the work of Tom Davenport, for example. We bridge the gap between business people who may not understand all the challenges or have unrealistic expectations of a system, and IT who may be overly technical and data centric in the form of difficult-to-navigate data warehouses or tools.

Our services span BI Strategy, Data and Information architecture, management & cleansing, and project planning, delivery & recovery. Applying our pragmatic approach, we have assisted in recovering some complex data warehousing projects, delivered BI strategy and projects in this field, though we are not another data warehousing "specialist” or BI tool vendor.

Contact us to discuss how we can improve your decision making, information tools, data warehousing or BI.