Our Expertise

Changing behaviour in organisations and people is challenging. However, this is not because people are inherently resistant to change as is often said. People are generally quite resilient and adept at change as our every day lives testify. What creates resistance to change is ambiguity, loss and inconsistency. Our approach to change is to work 'outside-in'. What are the measures of success? What are the desired behaviours and competencies? What communication is required – the message and frequency? How will the stakeholders be involved in the change? What will the barriers be?

Good project and program management is both art and science. With more than 50% of projects failing, projects need to be led and managed better, and often fail even if project processes are followed. With a track record in delivering complex projects in a range of organisations, we have distilled what makes projects successful. Our advisory, accelerator and project services can help you do this, with a range of our skills and techniques which will improve how you deliver.

We believe strategy begins with the customer and the experience, and is about making choices. Our strategy consulting services are intended to help you breakthrough complex topics and determine a clear vision and way ahead. Whether your strategy needs are concerning customer experience, channels, large scale change programs, complex technology decisions or other areas, we can help. Our accelerators such as Collaboration and Ideation Workshops complement our strategy techniques.

Solving complex problems, building consensus, creating energy and mobilising a team. Our collaborative workshop techniques are design to harness knowledge and forge action. If you need to do a month’s work in a day, energising and bringing a wide group along with you, our acceleration workshops can assist. Based on your need, these can be used for strategy, ‘ideation’ or detailed planning or solution activities.

Business analysis not done properly is a root cause of many failed projects. One size does not fit all. Business people are unable to understand and process traditional paper-based specification and many traditional approaches lead to the incorrect problem being solved or a sub-optimal solution. We have adapted a range of techniques including sketching, visualisation, sketch boarding and storyboarding to create a business analysis process that is fast and effective.