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LATEST
May 2012 Newsletter
07 May 2012This Newsletter's Focus Point: More and more I'm seeing the importance of customer experience in business. In these tighter times, organisations are b...
New Clients - Australia Post & the NSW Department for Planning & Infrastructure
13 March 2012CEC has begun working with two new clients; Australia Post for a Customer Experience strategy & design project, and the NSW department of Planning & I...
Behavioural change to create needs-based and engaging customer conversations – a practical guide
Many companies invest significant time and effort into training their front-line people to deal with customers effectively. Often this training is ver...
Mobile apps are becoming the richest and most innovative channel for selling to and serving your customers
Australians love mobile phones (and mobile apps). In fact, we love smartphones even more than we love our footy. We have the 2nd highest penetration o...
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