This need for this project emerged from a compliance audit finding. Current post-implementation review (PIR) process and documents have fallen out of use based on overly complex data requirements, poor communication of outcomes, and lack of action on lessons learned.

We provided a Senior Program Director and a Senior Consultant to review current-state processes and requirements and to define and create a new, stream-lined process. We piloted the new process by conducting the PIR for a large, multi-year, multi-million dollar website transformation programme.

The pilot project PIR had a high level of engagement and stakeholder buy-in for the new PIR process. As a result, the PMO implemented our recommendation to roll out the new PIR process and to integrate it into the PMO Quality Management process to provide end-to-end project life-cycle quality management continuous improvement.