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January 2012 Newsletter
31 January 2012Welcome to our first newsletter of 2012. This edition we have 3 great items, plus some news from CEC: Firstly, Chris talks about "Tools, Cools & Cu...
Our new Design Centre
09 January 2012We’ve just finished building our Design Centre in Sydney. This is the place to conceive, plan and deliver great new customer experiences....
December 2011 Newsletter
20 December 2011In our October Newsletter, I announced the opening of our new Design Centre in Sydney. We’ve created this in response to the needs we are seeing in ...
October 2011 Newsletter
27 October 2011In this issue, we cover: Our presence at the G-Force industry conference, where we helped 40 customer service leaders "become the customer". We star...
New Starters, June to October 2011
25 October 2011The last few months have been exciting for us as we welcome 4 new members to our team....
How is your contact centre performing? Find out from this year’s primary judge for the Australian Contact Centre of The Year Awards.
25 October 2011Duncan Graham’s team received the Award for Australia’s Best Contact Centre in 2010 and this year, he was nominated to be the prime judge for the ...