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		<loc>http://www.customerexperience.com.au/customer-experience-survey.html</loc>
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		<lastmod>2012-02-01</lastmod>
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		<lastmod>2011-12-19</lastmod>
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		<lastmod>2011-10-27</lastmod>
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		<lastmod>2011-10-27</lastmod>
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		<lastmod>2011-09-01</lastmod>
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		<loc>http://www.customerexperience.com.au/the-rust-report-customer-experience-company-releases-inaugural-oz-survey.html</loc>
		<lastmod>2011-08-31</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/tien-ti-mak-joins-cec.html</loc>
		<lastmod>2010-10-11</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/august-newsletter1.html</loc>
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	<url>
		<loc>http://www.customerexperience.com.au/new-client-fleetpartners.html</loc>
		<lastmod>2010-08-17</lastmod>
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	<url>
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		<lastmod>2011-02-14</lastmod>
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		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/insurance-industry-internet-venture.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<lastmod>2011-02-14</lastmod>
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		<lastmod>2011-10-28</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/marketers-learn-from-makers.html</loc>
		<lastmod>2011-10-28</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/put-india-on-hold.html</loc>
		<lastmod>2011-10-28</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/contact-centre-smart-call-routing.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/communications-strategy-for-customer-experience.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/october-2011-newsletter.html</loc>
		<lastmod>2011-10-28</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/financial-services-internet-security.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/financial-services-customer-feedback-loop.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/insurance-sector-customer-data-quality-strategy.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/new-client-dept-of-fair-trading.html</loc>
		<lastmod>2010-08-17</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/new-staff-april-july-2010.html</loc>
		<lastmod>2010-08-17</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/processing-centre-knowledge-management-strategy.html</loc>
		<lastmod>2011-02-14</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/cec-starts-service-benchmarking-project-with-state-government-client.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/atm-marketing-customer-field-survey.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/finance-system-integration-review.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/financial-services-website-transformation-program.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/chris-severn-speaks-at-rightnow-event.html</loc>
		<lastmod>2010-09-17</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/new-client-engagement-project-quality-management-services.html</loc>
		<lastmod>2011-02-14</lastmod>
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		<lastmod>2011-02-14</lastmod>
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		<loc>http://www.customerexperience.com.au/behavioural-change-to-create-needs-based-and-engaging-customer-conversations.html</loc>
		<lastmod>2011-12-14</lastmod>
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		<lastmod>2011-05-11</lastmod>
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	<url>
		<loc>http://www.customerexperience.com.au/ux-design-theory-leading-to-success-in-practice.html</loc>
		<lastmod>2011-09-06</lastmod>
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