Tien-Ti Mak has joined us as a Director. Based in Melbourne, Tien-Ti comes to us most recently from Accenture, and brings with him a wealth of knowledge in the areas of Customer Systems, CRM, Program Management, and IT Strategy and Architecture.  He has held senior leadership roles on large, complex transformation programs within the Telecommunications and Automotive industries.  With over 16 years of experience, Tien-Ti has a track record of successfully delivering programs that drive business value, and that improve his client’s Customer Experience Management capabilities.  Among other things, he has helped clients to transform their Customer Service and Billing systems, improve their Sales and Marketing capability, derive better Customer Insight, and simplify their IT Architectures.  He holds an honours degree from the University of Melbourne (Commerce).