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About Us

We are customer-led designers

Our Purpose

We believe in design for the greater good. We enable people to thrive in a complex and changing world.

At The Customer Experience Company, we partner with aspirational leaders and organisations to design, develop and deliver better customer and employee experiences.

Established in 2003, we bring a wealth of experience and deep expertise in customer experience – from strategy to design and implementation – to serve enterprise & private organisations, government agencies, and not-for-profits.

We take the time to understand your organisation, your customers, and your industry inside out.

Our Mission

Together with our clients we improve the lives of millions of people

550+ problems solved
See what we do
140+ clients
See our work
20+ years in business
Read our latest insights

What we believe

We leverage deep customer insight to create meaningful experiences

We take a human-centred approach to delivering great Customer Experiences with enduring impact.

We apply systems thinking and design thinking to holistically consider your customers alongside your employees in the design of meaningful experiences that matter.

We work with you, not just for you

We are unbiased in our approach — as customer experts, we guide and challenge you to focus on what matters most, digitise the right things, and embrace disruptive technologies.

We don’t just give you a report — we provide tactical and actionable outcomes and enable you to implement and deliver.

Our clients are our partners — together, we deliver better experiences so that we can improve the lives of millions.

Customer experience is the true differentiator

Customer Experience (CX) is the sum of every interaction a customer has when engaging with your business, services, and products.

We lead with design to achieve great CX outcomes. Great CX delights and delivers value to your customers and your organisation, leading to customer loyalty, repeat business, increased sales and positive word of mouth.

Meet our team

Raj Mendes
Raj Mendes
Raj Mendes
Cindy Chang
Cindy Chang
Cindy Chang
Daragh Henchy
Daragh Henchy
Daragh Henchy
Megan Crawford
Megan Crawford
Megan Crawford
Chris Wood
Chris Wood
Chris Wood
Lauren Terry
Lauren Terry
Lauren Terry
Ken Raley
Ken Raley
Ken Raley
Tabitha Chor
Tabitha Chor
Tabitha Chor
Abbey Phillips
Abbey Phillips
Abbey Phillips
Alana Thomas
Alana Thomas
Alana Thomas
Nusardel Oshana
Nusardel Oshana
Nusardel Oshana
Courtney Di Bella
Courtney Di Bella
Courtney Di Bella