We believe in design for the greater good. We enable people to thrive in a complex and changing world.
At The Customer Experience Company, we partner with aspirational leaders and organisations to design, develop and deliver better customer and employee experiences.
Established in 2003, we bring a wealth of experience and deep expertise in customer experience – from strategy to design and implementation – to serve enterprise & private organisations, government agencies, and not-for-profits.
We take the time to understand your organisation, your customers, and your industry inside out.
What we believe
We leverage deep customer insight to create meaningful experiences
We take a human-centred approach to delivering great Customer Experiences with enduring impact.
We apply systems thinking and design thinking to holistically consider your customers alongside your employees in the design of meaningful experiences that matter.
We work with you, not just for you
We are unbiased in our approach — as customer experts, we guide and challenge you to focus on what matters most, digitise the right things, and embrace disruptive technologies.
We don’t just give you a report — we provide tactical and actionable outcomes and enable you to implement and deliver.
Our clients are our partners — together, we deliver better experiences so that we can improve the lives of millions.
Customer experience is the true differentiator
Customer Experience (CX) is the sum of every interaction a customer has when engaging with your business, services, and products.
We lead with design to achieve great CX outcomes. Great CX delights and delivers value to your customers and your organisation, leading to customer loyalty, repeat business, increased sales and positive word of mouth.