About Us

We are
customer-led
designers

At The Customer Experience Company, we partner with aspirational leaders and organisations to design, develop and deliver better customer and employee experiences.

Established in 2003, we bring a wealth of experience and deep expertise in customer experience – from strategy to design and implementation – to serve enterprise & private organisations, government agencies, and not-for-profits.

We take the time to understand your organisation, your customers, and your industry inside out.

The Customer Experience Company Design Studio

Our Mission

We believe in design for the greater good.

We enable people to thrive in a complex and changing world.

Together with our clients we improve the lives of millions of people

550+ problems solved
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140+ clients
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20+ years in business
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Our Approach

The Customer Experience Company Tabitha Chor
We leverage deep customer insight to create meaningful experiences

We take a human-centred approach to delivering great Customer Experiences with enduring impact.

We apply systems thinking and design thinking to holistically consider your customers alongside your employees in the design of meaningful experiences that matter.

We work with you, not just for you

We are unbiased in our approach — as customer experts, we guide and challenge you to focus on what matters most, digitise the right things, and embrace disruptive technologies.

We don’t just give you a report — we provide tactical and actionable outcomes and enable you to implement and deliver.

Our clients are our partners — together, we deliver better experiences so that we can improve the lives of millions.

Service NSW Centre
Customer experience is the true differentiator

Customer Experience (CX) is the sum of every interaction a customer has when engaging with your business, services, and products.

We lead with design to achieve great CX outcomes. Great CX delights and delivers value to your customers and your organisation, leading to customer loyalty, repeat business, increased sales and positive word of mouth.

Our team

Raj Mendes
Raj Mendes
Michael Pratt AM
Michael Pratt AM
Cindy Chang
Cindy Chang
Lauren Terry
Lauren Terry
Megan Crawford
Megan Crawford
Ken Raley
Ken Raley
Nusardel Oshana
Nusardel Oshana
William Fagan
William Fagan
Abbey Phillips
Abbey Phillips
Alana Thomas
Alana Thomas