The partner you need to put your customer at the heart of a digital world

How we do it

We imagine an effortless experience first, then find the technology to support it.

Our award-winning Design Centre empowers our designers to create thousands of ideas with a single focus on the customer.

Get the story

Different thinking,
different outcomes

We help organisations discover their customers unarticulated needs. When solutions delight customers, strong advocacy is created.

This improves the bottom line of a business.

Meet us

We're really in the business of understanding

Understanding what a customer actually wants before committing to a solution ensures a product will be truly desirable.

Great experiences reduce business risk.

Design Research and Strategy Sydney

Research & Strategy

Understand a way forward from your customers' perspective before choosing a path.

Service Design & Implementation Sydney

Design & Implementation

Design something great first, then match it with amazing technology.

Culture Change

Use Design Thinking principles to enable your employees to hear the Voice of the Customer.

More about what we do

Our case studies

Customer-focussed,
results-driven

Customer-led design helps the bottom line and improves business performance

View all case studies

Our thoughts

When we're not doing,
we're thinking

We spend our down-time digging for industry insights to stay ahead of the game

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© 2019 The Customer Experience Company
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