
The Customer Experience Company Logo
Services
keyboard_arrow_down
Services arrow_forward

Strategy & Evaluation

Customer Strategy and Evaluation
AI Strategy

Design, Digital & AI

Experience and Digital Design
Operational Excellence

Implementation

Program Design 
and Management
Digital Transformation
Coaching and Capability Building
Our WorkInsightsAbout
Contact Us
Menu

Operational Excellence

Streamlined operations and cost optimisation without compromising quality

Organisations are under pressure to reduce costs while meeting rising customer expectations. But too often, efficiency efforts unintentionally weaken the customer experience.

We help you streamline operations in a way that saves money and improves service. By combining smart process design with a deep focus on customer needs, we ensure your efficiency gains drive stronger relationships – not just lower costs.

How we help

Behind every great customer experience is a robust operational foundation that delivers consistent value.

We apply proven methodologies to identify inefficiencies, streamline workflows, and optimise resources across your organisation keeping customer value at the centre.

What we deliver

  • Streamlined processes that reduce cost and improve service delivery
  • Operating models focused on efficiency and customer value
  • Digital approaches that simplify and automate routine transactions and reduce cost-to-serve
  • Capability and culture that drive efficiency and a laser focus on customer outcomes
  • Sustained performance through measurement and continuous improvement capability

Ready to transform your operational efficiency?

Schedule a no-obligation assessment with our team to identify high-impact efficiency opportunities that can reduce costs while preserving or enhancing customer experience.

‍

Schedule a call

Lauren Terry

Head of Design

Michael Pratt AM

Executive Chairman

Raj Mendes

Founder & Managing Director

Our Operational Excellence toolkit

Our expertise combines multiple specialised methodologies to streamline operations while optimising customer, community and stakeholder outcomes.

  • Process optimisation
  • Intelligent workflow automation
  • Business process re-engineering
  • Culture and change management
  • Cost reduction strategies
  • Operating Model design

See what else we do

Customer Strategy and Evaluation

Transform or develop new service delivery models that meet the needs of your customers and business priorities. We use data-driven insight to evaluate your current services or explore new service landscapes to reveal the focus and investments that will create the greatest value.

Learn more

AI Strategy

Develop actionable AI Strategy that transforms potential into competitive advantage. Build human-centred, tech-forward solutions aligned with your organisational priorities and customer needs.

Learn more

Experience and Digital Design

Create seamless experiences that drive measurable increases in satisfaction and loyalty while streamlining operations. Our human-centred approach balances user needs with operational realities, delivering practical solutions that delight your customers.

Learn more

Program Design 
and Management

Bridge the gap between strategy and delivery with collaborative Program Design and Management solutions. Turn complex organisational change into decisive action and sustainable results.

Learn more

Join our newsletter

Get exclusive insights into customer and employee experience.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Australian Aboriginal flagTorres Strait Flag
We pay respect to the Traditional Custodians of Country throughout Australia, and acknowledge their connections to land, sea and community.
© 2025 The Customer Experience Company. All Rights Reserved.
Contact UsCareersPrivacy Policy