Insights & News

When we're not doing, we're thinking

Ensuring your service model goes beyond efficiency to drive sustainable customer value.

There are many types of customer service models a business can adopt. Starting with customer's needs will ensure you adopt the right one.

January 29, 2024

2024 is here, what is your aspiration for the year ahead?

As we embark on this new chapter, Raj Mendes reflects on the year that’s past and looks ahead to 2024 with a clear aspiration

November 23, 2023

Four ways AI will supercharge customer experience

A panel of industry experts weigh in on the rise of AI and its impact on CX

November 14, 2023

Are employees prioritising work or wellbeing?

Shifting workforce attitudes call for a change in Workers Compensation schemes

October 26, 2023

Part two: Disrupting design and tech with HCD and low-code

Forget keeping up - set the pace for your competitors with a new way of doing things.

October 12, 2023

Part one: Disrupting design and tech with HCD and Low-code

Human-centred design and development is due for a shake-up - and it's arrived.

September 8, 2023

CEC win six Good Design Awards!

Our work has been recognised by Good Design Australia for Design Strategy, Service Design and Digital Design.

The Importance of Trauma-Informed Design in Customer Experience

Trauma-Informed Design considers the impact of trauma & how it shapes individuals' engagement with a service, product, or experience.

Why is Low-code/No-code important in CX

When human-centred designers are designing new customer experiences prototyping in a Low-code/No-code application platform is invaluable.

Designing consistent Customer Experiences: The Power of Service Patterns

Service Patterns can help you scale exceptional design across your organisation.

What is the price of Apple Vision Pro on Customer Experience?

First take on why Apple Vision Pro could change everything in Customer Experience and Employee Experience.

From Good Design to Great Delivery in the Public Sector

Bridge the gap between design and delivery to create the intended impact for citizens.

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