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Insights & News

When we're not doing, we're thinking

November 23, 2023
Four ways AI will supercharge customer experience
A panel of industry experts weigh in on the rise of AI and its impact on CX
November 14, 2023
Are employees prioritising work or wellbeing?
Shifting workforce attitudes call for a change in Workers Compensation schemes
October 26, 2023
Part two: Disrupting design and tech with HCD and low-code
Forget keeping up - set the pace for your competitors with a new way of doing things.
October 12, 2023
Part one: Disrupting design and tech with HCD and Low-code
Human-centred design and development is due for a shake-up - and it's arrived.
September 8, 2023
CEC win six Good Design Awards!
Our work has been recognised by Good Design Australia for Design Strategy, Service Design and Digital Design.
July 11, 2023
The Importance of Trauma-Informed Design in Customer Experience
Trauma-Informed Design considers the impact of trauma & how it shapes individuals' engagement with a service, product, or experience.
June 20, 2023
Why is Low-code/No-code important in CX
When human-centred designers are designing new customer experiences prototyping in a Low-code/No-code application platform is invaluable.
June 19, 2023
Designing consistent Customer Experiences: The Power of Service Patterns
Service Patterns can help you scale exceptional design across your organisation.
June 8, 2023
What is the price of Apple Vision Pro on Customer Experience?
First take on why Apple Vision Pro could change everything in Customer Experience and Employee Experience.
June 1, 2023
From Good Design to Great Delivery in the Public Sector
Bridge the gap between design and delivery to create the intended impact for citizens.
May 26, 2023
Mid-2023 CX Pulse Check
Bridge the gaps in your customer experience, unearth growth opportunities, and innovate into new horizons in the second half of 2023.
May 12, 2023
Three reasons why you need a CX Toolkit
Ensure your commitment to customer centricity is not an empty promise, and leverage a CX Toolkit to make strategic design decisions.

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