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CX Services

Our CX Services help you craft exceptional employee and customer experiences


Utilise a strategic design approach to make informed decisions on investing in your customer experience.

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CX Strategy

Leverage the power of a CX Strategy to acquire, retain and grow a customer base of loyal advocates.

Customer Value Proposition (CVP) Design

Differentiate from the competition with new products and services to deliver on unmet customer needs.

Design-led Business Strategy

Develop an approach for strategic, insight-led decision-making to bridge the gap between your business strategy and your customer promise.

Human-Centred Design

Create products and experiences grounded in insight and enhanced by human-centred design

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Future State Experience Design

Utilise principles of human-centred design to revolutionise customer experiences by reimagining pain points as opportunities for delightful moments, shaping an optimal future-state journey at every interaction.

Service Design

Enhance the experiences of both your customers and employees through Service Design consulting. Align and optimise your organisation's resources to bring your future-state experience to life.

User Experience (UX/UI) Design

Create digital and physical services, products and experiences grounded in insight and aligned to your strategy through UX/UI design.
Human-Centred Design

Low-code application development

Leverage low-code application development to create customer-centric digital solutions.

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Low-code application development

We specialise in low-code development, combined with human centred design, to bring you customer-centric digital solutions and custom software - all delivered with the latest technology. 

Mendix low-code no-code solutions

With Mendix low-code platform we build and launch user-centric applications to customers, citizens and employees alike faster, and at scale.
Low-code application development

Capability Building

Embed human-centred ways of working to design and deliver better customer and employee experiences at scale.

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CX Toolkit Design

Embed the voice of the customer into your organisation with a bespoke CX toolkit, ensuring consistent, customer-led choices at every decision point.

Design Systems

Manage design at scale with a system of reusable design components and patterns. Our design systems improve efficiency and create consistent experiences across all channels and touchpoints.

Establish and scale your design practice

Integrate human-centred design (HCD) methodology, frameworks, tools and behaviours into your organisation's ways of working. We work with you to establish the right mission, capabilities, metrics, insight management and governance to stand up and scale HCD in your organisation.
Capability Building

How we work with you

We design the brief and approach with you

Our method involves working alongside you to pinpoint the most pertinent customer experience (CX) problem and devise the most effective resolution through CX strategy and design.

By doing so, we focus on your business objectives and customers' needs, all while gaining the support of your stakeholders.

We collaborate with your team

We integrate with your team and establish shared ways of working to build new skills in your team and reduce knowledge loss.

We take you along the journey

We don’t design in isolation. Our approach involves collaborating closely with you to craft tailored solutions that meet your employees, customers, and organisation's needs.

By working hand in hand, we ensure that you have actionable designs and strategies but also gain knowledge and expertise in customer experience to spearhead and uphold the initiatives, empowering you for long-term success.

Have a challenge, idea or opportunity?

We'd love to help.
Speak with us