CX Courses
Online. Anytime. Anywhere.
An organisation-wide understanding of the tools, skills and benefits of Customer Experience is key to success.
The Customer Experience Company has partnered with The CX Academy to bring online, self-paced CX courses to Australia that suit everyone from frontline staff to senior executives.
Equip your organisation with a common understanding of CX and a universal language to deliver great experiences for your customers. The courses, validated by experts in customer experience and online learning from organisations including AXA, Google and IKEA, are globally recognised and university credit-rated.
Through these CX courses and the unique CX Academy Framework, companies of all sizes can benefit from the ability to embed and implement a customer-centric transformation.
Download the course overviews
Please contact cxacademy@cec.com.au for support.
Professional Certificate in Customer Experience
Bring awareness and understanding of what customer-centricity looks like in your organisation
- 12+ hours direct learning
- 6 modules
- 3 months to complete course
- Self-paced
- Downloadable toolkits, templates and resources
- Best practice case studies
- Certification awarded
For creating "super-agents" amongst frontline staff and educating C-suite executives and middle management on the foundations and benefits of CX
$810
Professional Diploma in Customer Experience
For customer executives in your organisation, this course covers every aspect of CX transformation
- 40+ hours of direct learning
- 10 modules
- 6 months to complete course
- Assignments graded by CX Professionals
- Downloadable frameworks, templates and resources
- Best practice case studies
- University Credit Rated
For equipping CX practitioners and members of a CX task force with a practical and comprehensive understanding of all aspects of CX
$4650
“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”
Marty Carr, CEO Carr Golf
“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”
Tim Anderson, Head of North American Sales, Aptean Respond
“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”
Tony Bailey, CEO Access HQ
Graduates include:
The CX Academy sets the professional certification standard for Customer Experience learning. The CX Academy teaches CX online, through a number of university credit-rated and industry validated CX courses that have been completed by graduates in over 35 countries and from companies including: ING Bank, ASOS, Oracle, Salesforce, Allianz, and many more.
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