One team, many perspectives

Our diversity of perspectives brings a breadth of knowledge from different industries – and a depth of expertise.

What we represent

We adapt our work depending on the needs of the design challenge

Being independent allows us to be dynamic, responsive and agile, enabling us to adapt to changing business environments and to overcome challenges quickly.

It's about being pragmatic and objective. We’re able to provide advice that is best-suited to our clients and their brands.

Customer Experience isn't just a capability of ours, it is our core business

We are not a small department or a single service line in a larger entity, we are all about customer experience. It’s all we do, everyday, and we know it inside out.

We are the experts in our field now, and will continue to be in the future.

Diversity of thought and collaboration are our secret sauce of solving problems

We invest in talent – our reputation and our people are at the core of our business. We thrive on diversity and our team encompasses a rich mix of backgrounds, experiences and skills.

We stand on our own two feet, side-by-side with customer needs and business performance

The Customer Experience Company is privately owned – the people who run the business own the business. Importantly, our independence underpins key characteristics of our organisation.

We have no parent company to slow us down and hold us back.

By the numbers

Problems solved


Born in


Team members


Design capabilties


Whiteboard space


Our leadership

Raj Mendes

Managing Director

Freya Elliott


Laurence Crew

At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients.

Our team

Karla Samuels

Scott Young

Tahlya Gordon

Constance Docos

Emma Haselden

Audrey Pangilinan

Shane Olivio

Jennifer Dunlop

Courtney Di Bella

Chris Wood

Imogen Moore

Kelly Horan

Annabel Vici

Liam Ahern

Cindy Chang

Emily White

Lauren Terry

Tabitha Chor

Elowyn Williams-Roldan

© 2019 The Customer Experience Company
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