Why does it matter in the real world?

Occurs when organisations use processes to get customer insight to people that can take action on it in as close to real-time as possible.

How do we get our answers?

The kinds of tools we use for

Closed Loop Feedback

Where we've used it before

Transforming healthcare experience with Design Thinking

Primary Health Care

NGS Super shifts focus with Customer Experience Research

NGS Super

Where we've used it before

CEC's recognition with Gartner's Market Guide for Digital Business Consulting Services

We are recognised for our customer-led approach centred on helping clients find the right balance between digital and human interactions.

Three reasons why you need a CX Toolkit

Ensure your commitment to customer centricity is not an empty promise, and leverage a CX Toolkit to make strategic design decisions.

Have a challenge, idea or opportunity?

We'd love to help.