What is Contact Handling Design?

Understanding and designing for customers

Contact handling design focusses on ensuring the right interactions are occurring at the right times, in the right channels across a customer journey.

Why does it matter in the real world?

Understanding customer expectations and needs, then defining the level of detail and trust needed to ensure customers have confidence in your brand.

How do we get our answers?
The kinds of tools we use for

Contact Handling Design

Where we've used it before

Our case studies involving

Contact Handling Design

Where we've used it before

Our case studies involving

Contact Handling Design

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