What is a Net Promoter Score?

Human-Centred Design

Quantifies what your customer's are feeling. The best way to look at your holistic advocacy of your brand.

Why does it matter in the real world?

A measure to indicated how strongly a customer would advocate your brand to friends or family. Companies with high NPS scores have better customer experiences.

How do we get our answers?
The kinds of tools we use for

Net Promoter Score (NPS)

Operational Metrics
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Quantitative Research
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Customer Journeys
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Service Blueprint
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Where we've used it before

Our case studies involving

Net Promoter Score (NPS)

Evaluating support services to help workers transition back into everyday life

Charity

Ensuring AR+ was customer ready for go-live and defining their future roadmap

Allianz Retire+

Where we've used it before

Our blogs involving

Net Promoter Score (NPS)

Where are they now with Bluescope Steel

Two years after the project we caught up with Angela Theodore from Bluescope Steel

How companies will remain unforgettable during the COVID-19 crisis

Companies around the world are stepping up for their employees, customers, and community and taking a moment to do something unforgettable

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