What is VoC?

Strategy

Teams are able to see feedback that is relevant to the customer's interaction with your business - and start to fix things that matter.

Why does it matter in the real world?

A customers' perception of their experience with your brand. Useful when captured in the context of when it occurs, it's the foundation of continuous improvement.

How do we get our answers?
The kinds of tools we use for

Voice of Customer (VOC)

Contact Handling Procedures & Training
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Contextual Inquiries
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CX Implementation Roadmap
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Customer Journeys
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Where we've used it before

Our case studies involving

Voice of Customer (VOC)

Understanding the key needs of citizens when communicating government changes

NSW Government department

Paving the way for future success

National industrial supplier

Where we've used it before

Our blogs involving

Voice of Customer (VOC)

What is the price of Apple Vision Pro on Customer Experience?

First take on why Apple Vision Pro could change everything in Customer Experience and Employee Experience.

Event recap: The culture of data-driven decision making

Data, when used correctly, can be invaluable to your organisation and can transform your company

Have a challenge, idea or opportunity?

We'd love to help.
Speak with us
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