What is VoC?

Strategy

Teams are able to see feedback that is relevant to the customer's interaction with your business - and start to fix things that matter.

Why does it matter in the real world?

A customers' perception of their experience with your brand. Useful when captured in the context of when it occurs, it's the foundation of continuous improvement.

How do we get our answers?
The kinds of tools we use for

Voice of Customer (VOC)

Contact Handling Procedures & Training
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Contextual Inquiries
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CX Implementation Roadmap
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Customer Journeys
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Where we've used it before

Our case studies involving

Voice of Customer (VOC)

Understanding the role of bank and insurance branches in the Digital Age

Suncorp

Launching a new business by beginning with real customer value

Integrity

Where we've used it before

Our blogs involving

Voice of Customer (VOC)

Mid-2023 CX Pulse Check

Bridge the gaps in your customer experience, unearth growth opportunities, and innovate into new horizons in the second half of 2023.

Digital, Design and CX: What does it all mean?

Understand what Customer Experience, Digital and Design are and how your organisation can thrive.

Have a challenge, idea or opportunity?

We'd love to help.
Speak with us
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