The Customer Experience Company

We believe in investing in talent. We thrive on diversity and our team encompasses a rich mix of backgrounds, experiences, and skills.

We exist to enable people to thrive in a complex and changing world.

Our Values

Curious

We are unwavering in our pursuit of designing & delivering meaningful change and our curiosity fuels this. We listen deeply and challenge assumptions to uncover real and true customer and employee problems.

Empathetic

Our affective and cognitive empathy allows us to feel and think from other perspectives, truly putting ourselves in the shoes of customers and employees.

Candid

We believe in idea meritocracy, and we respectfully challenge ourselves and our clients with growth in mind and best interests at heart.

Life Leave

Additional days of paid life leave for moments that matter on top of your annual 20 days of leave.
Extra equal access paid parental leave for any new family additions.

Wellness & Balance

Extra paid days to recharge between projects.
Income protection.
Flexible & hybrid working.
Access to confidential counselling.

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Develop and Grow

Team mentoring and an assigned individual coach for accelerated growth.
$1500 training budget per annum.
Up to $3000 bonus for successfully landing new talent in our team.

Fun Stuff

Team events and retreats to grow together.
Celebrations at the end of every project.
Pet-friendly office with views overlooking the Sydney Harbour Bridge and Opera House.

If you are:

Unafraid to address the real issues, and show the leadership skills to inspire positive change
Never satisfied with knowing 'what' - you are committed to understanding 'why'‍
Passionate about creating better outcomes through deep understanding of people
Constantly asking how can you create greater impact through your work and have the energy to continually evolve as an individual
Relish the challenge of solving complex and ambiguous problems, rapidly building expertise on a diverse range of subjects
Interested in making real world change

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We'd love to hear from you

We're always looking to grow our team of talented designers. Be the first to know when a new position becomes available.

See open positions

Submit an application

Solve big problems alongside an exceptional team