Senior Service Designer
4-6 years experience
We are looking for a Senior Service Designer with 4-6 years of experience in Experience Design, Service Design, Customer Experience or Customer Strategy.
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Are you an expert in
Do you have experience in
Ideation and concept development
Digital Analytics
Closed Loop Feedback
Change Implementation
Customer Satisfaction (CSAT)
Omnichannel Design
Voice of Customer (VOC)
Employee Promoter Score
Business Model Design
Customer Personas
Customer Strategy
Organisational Design
New Ways of Working
Net Promoter Score (NPS)
Journey Analytics
Customer-led Innovation
Employee Experience Design
Capability Uplift
System and Process Change Design
Customer Segmentation
Customer Value Proposition (CVP) Design
Conversation Design
Product Design
Spatial Design
Customer Value Proposition Testing
Contact Handling Design
System and Process Implementation and Adoption
Digital Transformation Strategy
Culture Change Design
User Experience Design (UX)
Employee Engagement
Customer-led Playbook Design
