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Insights
The latest CX insights, updates and thoughts
Can you redesign healthcare in 5 days?
Whilst we know that Australia’s system is one of the best in the world, we recognise that a number of challenges stand in its way.
Who are the new ageing?
Letting go of tired old assumptions of what it means to age.
Mastering CX in transport & infrastructure
A discussion with Emilie Perrot from Yarra Trams, Mark Byrne from Transurban and Larry McGrath from John Holland.
How much longer will healthcare remain immune to disruption?
Disruption in healthcare is imminent, and innovation of the patient experience is vital for survival.
We imagined what the future of education could look like
Will there be a need for physical campuses? What will campuses look like? What do emerging technologies mean for universities?
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