Customer & Employee Adoption
In a world focussing on

Customer & Employee Adoption

,
We help you design systems & processes that work – by starting with your employees' needs.
How do we do it?

System and Process Implementation and Adoption

People & Culture Change

Adoption of human-centred design to drive adoption of new systems and processes.

Why does it matter in the real world?

New systems often fail because their recipients reject them. HCD techniques help ensure project success.

Change Implementation

People & Culture Change

It's all well and good to come up with ways to 'change', however it's a waste of time unless teams can be empowered to take ownership of their own contribution to change.

Why does it matter in the real world?

A company's ability to act upon real change initiatives which they have previously identified. It's about identifying change initiatives with the most potent level of impact across a business and allocating initiatives to owners throughout the organisational structure.

Capability Uplift

People & Culture Change

Identifying the skills needed by your team in order to complete what is required of them, and then carrying out activities, such as training, to develop and embed those skills sustainably.

Why does it matter in the real world?

It gives your organisation the ability to scale and become sustainable long after we have finished a project.

System and Process Change Design

People & Culture Change

Making changes to systems and processes for the benefit of the people who use them; and involving them in the design of those changes so they become advocates for change.

Why does it matter in the real world?

Human centred design ensures that systems and processes are fit for purpose. Think of it like an insurance policy against designs going wrong. Overcome customer disengagement and issues with adoption.

How do we get our answers?
The kinds of tools we use for

Customer & Employee Adoption

How we've done it before

Our case studies on

Customer & Employee Adoption

Our thoughts when it comes to

Customer & Employee Adoption

Want to know more?
Speak with your
Customer & Employee Adoption
expert:
Emma Haselden
© 2019 The Customer Experience Company
Go to top arrow