Adoption of human-centred design to drive adoption of new systems and processes.
New systems often fail because their recipients reject them. HCD techniques help ensure project success.
It's all well and good to come up with ways to 'change', however it's a waste of time unless teams can be empowered to take ownership of their own contribution to change.
A company's ability to act upon real change initiatives which they have previously identified. It's about identifying change initiatives with the most potent level of impact across a business and allocating initiatives to owners throughout the organisational structure.
Identifying the skills needed by your team in order to complete what is required of them, and then carrying out activities, such as training, to develop and embed those skills sustainably.
It gives your organisation the ability to scale and become sustainable long after we have finished a project.
Making changes to systems and processes for the benefit of the people who use them; and involving them in the design of those changes so they become advocates for change.
Human centred design ensures that systems and processes are fit for purpose. Think of it like an insurance policy against designs going wrong. Overcome customer disengagement and issues with adoption.
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