Adoption of Human-centred design to drive adoption of new systems and processes.
New systems often fail because their recipients reject them. HCD techniques help ensure project success.
Identifying the skills needed by your team in order to complete what is required of them, and then carrying out activities, such as training, to develop and embed those skills sustainably.
It gives your organisation the ability to scale and become sustainable long after we have finished a project.
Making changes to systems and processes for the benefit of the people who use them; and involving them in the design of those changes so they become advocates for change.
Human centred design ensures that systems and processes are fit for purpose. Think of it like an insurance policy against designs going wrong. Overcomes customer disengagement and issues with adoption.
How we've done it before
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