What does CSAT mean?

Understanding and designing for customers

On a scale, usually 1-5 or 1-10, it sets a baseline to measure improvement at a customer touchpoint.

Why does it matter in the real world?

A true measure of satisfaction a customer experiences at a set point in time with your business

How do we get our answers?
The kinds of tools we use for

Customer Satisfaction (CSAT)

Where we've used it before

Our case studies involving

Customer Satisfaction (CSAT)

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Where we've used it before

Our case studies involving

Customer Satisfaction (CSAT)

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