Embed human-centred ways of working to design and deliver better customer and employee experiences at scale.

CX Toolkit Design

Embed the voice of the customer into your organisation with a bespoke CX toolkit, ensuring consistent, customer-led choices at every decision point.

We help you:

Understand the users of the CX toolkit and design it with a user-centric approach.
Build a dynamic, scalable resource to embed CX governance and the voice of the customer into your organisation’s ways of working.
Create a customer-led framework for strategic conversations and prioritisation.

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Design Systems

Manage design at scale with a system of reusable design components and patterns. Our design systems improve efficiency and create consistent experiences across all channels and touchpoints.

We help you:

Establish a design system that supports your customer and employee experience vision.
Create a unified design language across teams, products, services and channels.
Scale design and development work sustainably.

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Establish and scale your design practice

Integrate human-centred design (HCD) methodology, frameworks, tools and behaviours into your organisation's ways of working. We work with you to establish the right mission, capabilities, metrics, insight management and governance to stand up and scale HCD in your organisation.

We help you:

Identify the right skills and capabilities required to establish your design practice, and work alongside you to build your team.
Define and implement an operating model including the capability, systems, processes that support HCD-led ways of working.
Embed the necessary frameworks, tools and practices to support HCD-led strategy and experience design.

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Frequently asked questions

What is low-code application development?

Low-code is an application development method that elevates coding from a textual to a visual format, operating in a model-driven, drag-and-drop interface. All development skill levels — professional developers, novice developers, subject matter experts, business stakeholders, and decision-makers — can use low-code to build value-driven enterprise applications.

How is low-code development different from traditional coding?

Low-code solves the core problems of traditional software as it is not as reliant on high code skills and has a delivery timeframe of up to 10x faster, allowing you to get through backlog faster, with fewer dependencies.

Why should low-code be combined with human-centred design?

With HCD and low-code combined, enterprises can quickly adapt to changing market demands, respond to customer feedback, and implement innovative ideas at speed. Taking this software development approach will lead you to a completely new digital infrastructure that can scale.

Our approach

We conduct deep, empathetic research with your customers to bring a new level of understanding to your organisation by…

Understanding their motivations, needs and behaviours.
Translating customer needs and insights into usable Design Tools to guide strategy, design, and execution.
Bridging the language and customer understanding gap across organisational teams.

We apply 20+ years of human-centred design experience to help you…

Understand the needs of teams and stakeholders within your organisation.
Create assets & training materials that are practical, adaptable and enduring.
Set you up to scale effectively.

Speak with an expert

Raj Mendes

Founder & Managing Director

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Cindy Chang

Head of Customer Experience Strategy

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CX Toolkit Design

Design Systems

Establish and scale your design practice

What is low-code application development?

How is low-code development different from traditional coding?

Why should low-code be combined with human-centred design?

We conduct deep, empathetic research with your customers to bring a new level of understanding to your organisation by…

We apply 20+ years of human-centred design experience to help you…

Human-Centred Design

Low-code application development

Strategy

Digital Technology Leadership