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Insights & News
When we're not doing, we're thinking
March 8, 2023
Is Customer Experience as a discipline getting confused?
CX & Design are not one and the same. We discuss the different types of design and how they enable great Customer Experience.
December 15, 2022
Global CX Trends in 2023
2023's CX Trends Report features the biggest trends businesses will face in 2023 and best practice tips on how you can do great CX.
September 23, 2022
CEC win Gold in the 2022 Good Design Awards!
We win Gold in the 2022 Good Design Awards for Design Strategy, and for Service Design and Digital Design.
November 17, 2021
Webinar: Global CX Trends in 2022
Emerging CX Trends and how you can lead the way in 2022
August 25, 2021
Employee Value Proposition: An essential strategy in delivering great CX
Three steps to designing a compelling Employee Value Proposition for your organisation
June 17, 2021
Using customer journey mapping to drive CX success
Five ways Customer Journey Maps visualise your customer vision
April 13, 2021
Reducing litter with frictionless design
Redesigning the NSW EPA Report a Tosser digital reporting experience
March 8, 2021
Sustainability: the new customer expectation
Build customer advocacy by aligning your company with this emerging trend and core value
January 13, 2021
Adopting Amazon's 'Day 1 mentality'
Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. - Jeff Bezos
January 12, 2021
Six easy steps to great Communications Design
Give your customers an excellent and consistent experience of your brand with great Communications Design
October 19, 2020
Webinar: Global CX Trends in 2021
A look at the top emerging global CX trends and what organisations can be doing today to lead the way to CX Excellence in 2021
September 8, 2020
Webinar Recap: Empathy to Impact - Driving Innovation into Australia’s Toll Roads
An understanding of customer translated to the creation of simple digital solutions for Transurban
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