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Insights
The latest CX insights, updates and thoughts
Part one: Disrupting design and tech with HCD and Low-code
Human-centred design and development is due for a shake-up - and it's arrived.
CEC win six Good Design Awards!
Our work has been recognised by Good Design Australia for Design Strategy, Service Design and Digital Design.
The Importance of Trauma-Informed Design in Customer Experience
Trauma-Informed Design considers the impact of trauma & how it shapes individuals' engagement with a service, product, or experience.
Why is Low-code/No-code important in CX
When human-centred designers are designing new customer experiences prototyping in a Low-code/No-code application platform is invaluable.
Designing consistent Customer Experiences: The Power of Service Patterns
Service Patterns can help you scale exceptional design across your organisation.
What is the price of Apple Vision Pro on Customer Experience?
First take on why Apple Vision Pro could change everything in Customer Experience and Employee Experience.
From Good Design to Great Delivery in the Public Sector
Bridge the gap between design and delivery to create the intended impact for citizens.
Mid-2023 CX Pulse Check
Bridge the gaps in your customer experience, unearth growth opportunities, and innovate into new horizons in the second half of 2023.
Three reasons why you need a CX Toolkit
Ensure your commitment to customer centricity is not an empty promise, and leverage a CX Toolkit to make strategic design decisions.
Is Customer Experience as a discipline getting confused?
CX & Design are not one and the same. We discuss the different types of design and how they enable great Customer Experience.
Global CX Trends in 2023
2023's CX Trends Report features the biggest trends businesses will face in 2023 and best practice tips on how you can do great CX.
CEC win Gold in the 2022 Good Design Awards!
We win Gold in the 2022 Good Design Awards for Design Strategy, and for Service Design and Digital Design.
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