Insights

The latest CX insights, updates and thoughts

Global CX Trends in 2022

Emerging CX Trends and how you can lead the way in 2022

Employee Value Proposition: An essential strategy in delivering great CX

Three steps to designing a compelling Employee Value Proposition for your organisation

Using customer journey mapping to drive CX success

Five ways Customer Journey Maps visualise your customer vision

Reducing litter with frictionless design

Redesigning the NSW EPA Report a Tosser digital reporting experience

Sustainability: the new customer expectation

Build customer advocacy by aligning your company with this emerging trend and core value

Adopting Amazon's 'Day 1 mentality'

"Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death."

Six easy steps to great Communications Design

Give your customers an excellent and consistent experience of your brand with great Communications Design

Global CX Trends in 2021

A look at the top emerging global CX trends and what organisations can be doing today to lead the way to CX Excellence in 2021

Webinar Recap: Empathy to Impact - Driving Innovation into Australia’s Toll Roads

An understanding of customer translated to the creation of simple digital solutions for Transurban

Digital, Design and CX: What does it all mean?

Understand what Customer Experience, Digital and Design are and how your organisation can thrive.

Webinar: Creating Great Experiences in Difficult Places

Watch our exclusive one-on-one interview with Glenn King, CEO of PEXA

Webinar: Does Customer Experience still matter in a COVID-19 crisis?

Hear from industry experts on the topic of customer experience in a crisis

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