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Insights
The latest CX insights, updates and thoughts
Three steps to embrace disruption
Quick and clever solutions are sometimes the best way to tackle business problems of all sizes
Making your business digital-first is now critical to your survival - Here’s your guide to achieve it quickly
Organisations that have a strong digital presence and experience will emerge as leaders.
How companies will remain unforgettable during the COVID-19 crisis
Companies around the world are stepping up for their employees, customers, and community and taking a moment to do something unforgettable
Look beyond regulation to capitalise on your complaints
It is easier than ever for customers to complain about businesses, and customers sure love to complain.
Where are they now with NZ Inland Revenue
We sat down with Richard Philp from NZIR to catch up on our revenue collections project and discuss the impact it has made.
Where are they now with Bluescope Steel
Two years after the project we caught up with Angela Theodore from Bluescope Steel
Crisis of Trust - Digital Organisations
Trust Series #4 - Trust is more than the safety of one’s data
Crisis of Trust - Insurance
Trust series #3 - Maintaining trust in an otherwise turbulent time
Crisis of Trust - Banks and Financial Services
Trust series #2 - Customer expectations have changed since the Royal Commission
How organisations can respond to the Trust crisis
Trust series #1 - Understanding what trust means for your organisation why it’s important
Energy is late to the customer experience party, but is it lights out?
The energy industry in Australia is currently facing a crisis
Scaling the adoption cliff
Adoption is much harder to achieve than it sounds and requires substantial commitment from your customer and a clear strategy from you.
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